ITIL Foundation Version 5 Questions and Answers
200 questions organized by topic with detailed explanations
PeopleCert
ITIL-Foundation-v5
200 questions
7 topics
Updated Jun 2026ITIL Value System
24 questions8 easy12 medium4 hard~12% of exam
Several departments disagree about what value means in a new AI-enabled service. Which ITIL concept gives them a shared,...A CIO wants one model that links governance choices, working practices, and continual improvement across product and ser...A business request and an improvement opportunity both need to be turned into value within one consistent framework. Whi...
Four Dimensions of Product and Service Management
30 questions8 easy14 medium8 hard~15% of exam
A service owner wants to improve outcomes across workflows, people, tools, and external providers in one assessment. Whi...A team has repeated handoff delays between discovery, design, and delivery. Which dimension should it examine first to u...Which dimension most directly addresses third-party providers and external relationships?
ITIL Guiding Principles
26 questions6 easy12 medium8 hard~13% of exam
In the public Foundation v5 description, the guiding principles help practitioners do what in real-world digital environ...What do ITIL guiding principles primarily help people do?A transformation leader wants people, partners, and stakeholders to interpret ITIL updates consistently while still appl...
Digital Product and Service Management Concepts
30 questions8 easy14 medium8 hard~15% of exam
Product and Service Lifecycle
36 questions10 easy18 medium8 hard~18% of exam
ITIL Management Practices
30 questions8 easy14 medium8 hard~15% of exam
A CMDB is incomplete, outdated, and filled with irrelevant data. Which practice area is the article explicitly describin...What is a key mistake highlighted in the continual improvement article about service management tools?A company launches a new ITSM platform to solve silos but does not clarify its digital product and service model. What i...
Continual Improvement
24 questions4 easy16 medium4 hard~12% of exam
What does David Sweeney recommend organizations start with as a foundation for adopting other practices?A leadership team wants a quick tool purchase to fix fragmented operations. Why would ITIL recommend starting with conti...What does the official article say the continual improvement model can improve?
All Questions
| # | Question | Topic | Difficulty |
|---|---|---|---|
| 1 | A service owner wants to improve outcomes across workflows, people, tools, and external providers in... | Four Dimensions of Product and Service Management | hard |
| 2 | In the public Foundation v5 description, the guiding principles help practitioners do what in real-w... | ITIL Guiding Principles | medium |
| 3 | What does David Sweeney recommend organizations start with as a foundation for adopting other practi... | Continual Improvement | easy |
| 4 | A team has repeated handoff delays between discovery, design, and delivery. Which dimension should i... | Four Dimensions of Product and Service Management | medium |
| 5 | Which dimension most directly addresses third-party providers and external relationships? | Four Dimensions of Product and Service Management | easy |
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