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ITIL-Foundation-v5
Continual Improvement
hard
Question 2 of 24

A leadership team wants a quick tool purchase to fix fragmented operations. Why would ITIL recommend starting with continual improvement instead?

AContinual improvement creates a sustainable foundation based on vision, data, and value streams before tooling decisions
BContinual improvement avoids governance discussions
CContinual improvement replaces all management practices
DContinual improvement works only after a new tool is installed

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