What is a key mistake highlighted in the continual improvement article about service management tools?

AAssuming the tool will do ITIL without understanding practices first

BBuying tools with APIs

CMeasuring customer satisfaction

DUsing training materials

More ITIL Management Practices Questions

30 questions

Full ITIL Foundation Version 5 Practice Test

All topics covered

All ITIL Foundation Version 5 Questions

Browse by topic

Related Questions

What do official ITIL practice guides support?...

easy

Which named practice is explicitly mentioned in public Foundation v5 material?...

easy

Why is it risky to let a tool vendor's workflow define how the organization operates?...

medium

According to the official ITIL article, what supports effective automation?...

medium

A CMDB is incomplete, outdated, and filled with irrelevant data. Which practice area is the article ...

hard

View all ITIL Management Practices questions

Educational Content — CertQnA practice questions are written against official exam objectives, covering the same domains tested on the real exam. All content is original and independent — not actual exam questions, not affiliated with any certification vendor. Learn more about our content policy

Discussion

Be the first to share your understanding of this concept

⚠️ Discussion is for concept clarification only. Do not share or request actual exam questions or answers.