Software Troubleshooting Questions
Practice questions for Software Troubleshooting topic in CompTIA A+ Core 2 V15. 21 questions covering this domain.
A Windows 10 workstation fails to start and displays the message 'Operating System Not Found.' The technician confirms the hard drive is detected in B...
A technician is troubleshooting a Windows PC where some system commands fail with 'Access is denied' even when run from an Administrator account. Whic...
A technician receives a ticket stating that a Windows 10 workstation boots to a black screen with only a mouse cursor visible after logging in. The de...
A user reports their Windows PC shows a notification that it is 'Not Activated' and certain personalization features are unavailable. What is the MOST...
A technician is investigating a macOS device where a user reports the system is extremely slow after waking from sleep. Activity Monitor shows kernel_...
A Windows application crashes immediately after launch and generates an error in Event Viewer under Application logs. Which event log level entry woul...
A user reports that after updating Google Chrome, the browser no longer loads any web pages and shows a 'No Internet' error, but other browsers work f...
A user reports that their Windows 10 PC randomly reboots without warning. The technician suspects a hardware or driver issue. Which tool should be use...
A technician is troubleshooting an Android device that cannot connect to a corporate Wi-Fi network using WPA3-Enterprise. The user reports that no cer...
A user reports that after installing a new application, multiple other applications on their Windows system began crashing with DLL errors referencing...
A Windows 11 user reports that after a recent Windows Feature Update, their fingerprint reader no longer works. Device Manager shows the device with a...
A technician receives reports that multiple users' workstations on the same network segment are being redirected to unfamiliar websites when accessing...
A user reports that their Windows 10 laptop shows a persistent 'plugged in, not charging' status even when connected to power. The battery indicator s...
A user reports that Windows takes an unusually long time to shut down. Which log in Event Viewer should the technician check FIRST for shutdown-relate...
A user reports that their Windows 10 PC displays the error 'Your PC ran into a problem and needs to restart' with stop code MEMORY_MANAGEMENT. What sh...
A user reports that their Windows 10 laptop cannot connect to a Wi-Fi network that it previously connected to successfully. Other devices can connect ...
An iOS device is displaying the error 'iPhone is disabled, connect to iTunes.' The user forgot their PIN. What is the correct procedure to restore acc...
A technician is troubleshooting an Android smartphone that runs very hot, drains battery rapidly, and uses significant mobile data even when the user ...
A technician is troubleshooting a Windows workstation where Microsoft Office applications crash immediately after opening any Office file. Other appli...
A technician is troubleshooting a Windows workstation where a user complains that applications frequently stop responding and must be manually termina...
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