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220-1202
Software Troubleshooting
hard
Question 5 of 21

A technician is investigating a macOS device where a user reports the system is extremely slow after waking from sleep. Activity Monitor shows kernel_task consuming over 80% CPU. What is the MOST appropriate first troubleshooting step?

AReinstall macOS
BReset the NVRAM and SMC
CDisable kernel extensions with kextstat
DRun Disk Utility First Aid

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