ITIL Service Version 5 Questions and Answers
200 questions organized by topic with detailed explanations
PeopleCert
ITIL-Service-v5
200 questions
9 topics
Updated Jun 2026Digital Products and Services
20 questions4 easy12 medium4 hard~10% of exam
From the service perspective, what do digital products and services support according to the PeopleCert page?What kind of guidance does the official ITIL Service page say the module provides for complex environments?A company optimizes product delivery, operations, and support separately, then finds customer outcomes inconsistent. Whi...
Service Value Co-creation
24 questions8 easy12 medium4 hard~12% of exam
Experience-led Service Quality
24 questions8 easy12 medium4 hard~12% of exam
A team wants service changes to feel better for users, not just meet internal targets. Which official ITIL Service topic...What kind of design does the PeopleCert page say should improve the perception and quality of services?What does the service article say organizations not yet embracing AI still need in service work?
Resilient and Adaptable Services
22 questions4 easy8 medium10 hard~11% of exam
A service leader wants dependable performance even while business conditions shift. Which official ITIL Service outcome ...Which qualities does the PeopleCert page say services should develop to respond effectively to change?Why does the official ITIL Service page emphasize resilience, sustainability, and adaptability?
Strategy and Service Alignment
22 questions4 easy14 medium4 hard~11% of exam
A leadership team sets strategic goals, but service teams cannot see how daily work contributes to them. Which official ...A service owner wants to show how service work supports business direction rather than standing apart from it. Which off...What does the service article say practitioners can do immediately with the module's guidance?
Stakeholder-aligned Services
22 questions4 easy13 medium5 hard~11% of exam
What should services align with according to the official PeopleCert topic description?Why does the service article say service should be baked into product work from the outset?A service team defines success internally and rarely checks whether customers or partners see the same outcomes. Which o...
Continual Improvement
24 questions8 easy9 medium7 hard~12% of exam
Which step of the continual improvement model is explicitly mentioned in the article as aligning work with business goal...What does the PeopleCert page say continual improvement should do besides increase value?A team treats improvement as a quick fix for isolated pain points and then moves on. Which official ITIL warning most di...
Service Governance and Innovation
26 questions8 easy12 medium6 hard~13% of exam
Why does the service article say practitioners can adopt a common-sense approach to approvals and risk?How does the service article describe the structure used to make activities more practical in the guidance?What does the PeopleCert page say practical governance supports besides compliance and risk management?
AI-enabled Service Delivery
16 questions4 easy8 medium4 hard~8% of exam
Which service activities does the official ITIL Service page explicitly say AI-enabled work spans?A team adopts AI assistants widely but ignores whether service trust and accountability are preserved. Which official IT...What does the PeopleCert page say AI and automation enhance while maintaining trust and accountability?
All Questions
| # | Question | Topic | Difficulty |
|---|---|---|---|
| 1 | Which step of the continual improvement model is explicitly mentioned in the article as aligning wor... | Continual Improvement | medium |
| 2 | Why does the service article say practitioners can adopt a common-sense approach to approvals and ri... | Service Governance and Innovation | medium |
| 3 | What does the PeopleCert page say continual improvement should do besides increase value? | Continual Improvement | easy |
| 4 | How does the service article describe the structure used to make activities more practical in the gu... | Service Governance and Innovation | medium |
| 5 | A team wants service changes to feel better for users, not just meet internal targets. Which officia... | Experience-led Service Quality | medium |
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