Why does the service article say service should be baked into product work from the outset?

What should services align with according to the official PeopleCert topic description?...

What three outcomes does the official topic say stakeholder alignment helps ensure?...

A service team defines success internally and rarely checks whether customers or partners see the sa...

A product and operations team both meet their internal targets, but users still say the service lack...

What should stakeholder-aligned services ensure according to the PeopleCert page?...