Knowledge Management Questions
Practice questions for Knowledge Management topic in Certified Implementation Specialist – IT Service Management. 10 questions covering this domain.
In the Knowledge - Approval Publish workflow, who receives approval email notifications when ownership groups are enabled?
Which role can contribute to the default knowledge base and access the Knowledge application menu, but is not a requester role?
Which role can perform all administrative tasks for Knowledge Management except changes to a scoped knowledge base?
Which knowledge article state is used when a draft is scheduled to publish on a future date?
Which system property enables email notifications to approvers and authors in article approval workflows?
Which roles are documented as performing Article Quality Index reviews on articles?
When a new version of a knowledge article becomes Published, what happens to the previous published version?
Which role is automatically given to users selected as managers of a knowledge base?
After Zurich upgrades, what is the documented rule for workflows and flows on the same knowledge base?
Which knowledge article state is used after a draft is sent to reviewers for approval or rejection?
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