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Change and Release Management Questions

Practice questions for Change and Release Management topic in Certified Implementation Specialist – IT Service Management. 50 questions covering this domain.

50 questions12 easy24 medium14 hard
Q1
medium

Which change type requires two levels of approval before it is implemented?

Q2
easy

Which change type is defined as pre-authorized, low risk, common, and following a specified procedure?

Q3
hard

What happens to a standard change request when it is rejected?

Q4
medium

Which three components make up a change approval policy?

Q5
hard

Which change model attribute indicates that the change will be implemented?

Q6
easy

In Release Management, what do release phases represent?

Q7
medium

Which action restarts the workflow and cancels all pending approvals for a normal or emergency change?

Q8
medium

Which legacy states do standard changes bypass?

Q9
hard

What is the default pending state number for Release and Release Task state categories?

Q10
medium

Which statement about defining a product in Release Management is correct?

Q11
easy

Which change type is used when a change must be implemented as soon as possible, such as for a major incident or security patch?

Q12
medium

Which default change model has no approvals associated with it?

Q13
medium

Within a change approval policy, which component determines whether an associated approval definition applies?

Q14
medium

Which default change model is intended for site reliability operations?

Q15
easy

Which Release Management concept represents tasks required to implement a feature of a product?

Q16
easy

Which plugin provides the release tables that store information about planned releases and the tasks required to execute them?

Q17
medium

Which change type progresses directly to the Authorize state for CAB approval?

Q18
hard

From which state can an emergency change request be reverted back to New?

Q19
hard

From which state can a normal change request be reverted back to New?

Q20
hard

Starting with the New York release, what scoping option is no longer available for releases?

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