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CIS-CSM
CSM Configuration
hard
Question 14 of 76

An agent wants to send progress updates while a case is open and a root cause review after closure. Which statement about case digests is correct?

ACase digests only work after a case is closed
BCase digests can send action summaries during the case and a post case review after completion
CCase digests replace assignment rules in Zurich
DLegacy digest approval workflows stop working in Zurich

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