Validates knowledge and skills to configure, implement, and maintain the ServiceNow Customer Service Management application, including managing CSM data models, configuring case routing and assignment, overseeing case processes and workflows, and utilizing CSM workspaces, portals, service catalog, and analytics.
CIS-CSM Set 1
50 questions
CIS-CSM Set 2
50 questions
CIS-CSM Set 3
50 questions
CIS-CSM Set 4
50 questions
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