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CIS-CSM
CSM Configuration
medium
Question 4 of 76

A supervisor wants new cases first identified by conditions and then routed to the right agents. Which sequence is correct?

AAssignment rules identify cases, then matching rules route them
BMatching rules identify cases, then assignment rules route them
CEscalation templates identify cases, then SLAs route them
DCase digests identify cases, then publications route them

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