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Connecting to the Customer Questions

Practice questions for Connecting to the Customer topic in SAFe Practitioner. 40 questions covering this domain.

40 questions12 easy20 medium8 hard
Q1
medium

Several feature ideas compete for attention across the ART. Who is expected to manage and prioritize those features using WSJF?

Q2
medium

An ART has several good ideas but no common picture of where the product is headed. Which artifact should align and inspire stakeholders around a futu...

Q3
easy

Product Management is discussing work that delivers business value, addresses a stakeholder need, and should be completed by an ART within a PI. What ...

Q4
hard

A retailer wants one-click return label generation delivered across web, mobile, and warehouse flows this PI. The work spans multiple teams, has clear...

Q5
easy

A bank team is improving an underwriting tool used by the bank's own underwriters. In SAFe customer-centric terms, the underwriters are which type of ...

Q6
medium

A team is ready to ship a new hardware sensor but ignores onboarding, support, and surrounding services that customers need to get value from it. Whic...

Q7
hard

An internal compliance group asks for a dashboard enhancement, while customer interviews reveal that external buyers abandon checkout because delivery...

Q8
medium

At a roadmap review, Product Management shows one upcoming PI as committed and the next two as forecast. Which roadmap is being described?

Q9
easy

During backlog discussion, the team splits a large request into small slices from the user perspective that can finish in a few days or less. What hav...

Q10
medium

A Product Owner is cleaning up a Team Backlog before planning. Which combination belongs there in SAFe?

Q11
easy

A product owner adds response-time, security, and maintainability expectations to upcoming work. In SAFe, these are primarily what?

Q12
medium

Executives ask for an aggregated multiyear view of how the portfolio vision will be achieved across all governed value streams. Which roadmap type fit...

Q13
medium

A defense solution needs a new mission-planning function that spans multiple ARTs but is still intended for delivery within the planning interval. How...

Q14
hard

A solution architect labels 'omnichannel identity for the entire insurance platform' across multiple ARTs and 'update notification preferences' for on...

Q15
easy

A manufacturer builds a warranty portal that dealership partners outside the company use to submit claims. In SAFe customer terms, those dealership us...

Q16
hard

During planning for a regulated healthcare product, one ART proposes a new patient-notification function while architects also identify privacy and au...

Q17
easy

A team must upgrade deployment scripts and complete compliance evidence before a new business feature can ship. Which story type best represents that ...

Q18
medium

A compliance architect says new security expectations can be checked once on the current feature and then forgotten. Which official SAFe view is more ...

Q19
medium

An ART is unclear about who should define solutions that are desirable, viable, feasible, and sustainable while supporting development across the prod...

Q20
medium

A new product director needs one artifact that makes deliverables, milestones, and investments visible so stakeholders can discuss capacity and priori...

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