An organization is facing a situation where a team wants to avoid any risk at all instead of making balanced choices in complexity. Which response is most aligned with the official ITIL Strategy guidance?

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D. Informed, balanced decisions in volatile, complex, uncertain, and ambiguous environments. The PeopleCert page says practitioners should make informed, balanced decisions in volatile, complex, uncertain, and ambiguous environments. The approved sources do not say complexity should be handled with instinct only, without governance, or without business judgment.

An organization is facing a situation where a team wants to avoid any risk at all instead of making balanced choices in complexity. Which response is most aligned with the official ITIL Strategy guidance?

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