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Operating Models and Strategic Alignment Questions

Practice questions for Operating Models and Strategic Alignment topic in ITIL Strategy Version 5. 21 questions covering this domain.

21 questions5 easy12 medium4 hard
Q1
easy

According to the approved ITIL Strategy sources, what do business and operating models support according to the PeopleCert page?

Q2
medium

A practice owner needs help with ensuring the operating model contributes to what customers and the organization actually value. Which official ITIL S...

Q3
medium

A business and IT consultant needs help with connecting high-level direction with everyday operating work. Which official ITIL Strategy idea best fits...

Q4
medium

A portfolio manager needs help with using operating models to reinforce what the strategy is trying to achieve. Which official ITIL Strategy idea best...

Q5
hard

An organization is facing a situation where the organization has a strategy, but its operating model does not support the intended direction. Which re...

Q6
easy

According to the approved ITIL Strategy sources, what do business and operating models enable according to the PeopleCert page?

Q7
medium

A CIO needs help with adapting operating guidance for integrated products and services. Which official ITIL Strategy idea best fits?

Q8
hard

An organization is facing a situation where leaders can describe the structure of the operating model but not how it helps create value. Which respons...

Q9
medium

A strategy manager needs help with supporting sustainable business outcomes through better interconnection. Which official ITIL Strategy idea best fit...

Q10
medium

A programme manager needs help with using operating approaches that improve visibility and collaboration around stakeholder value. Which official ITIL...

Q11
easy

According to the approved ITIL Strategy sources, where does ITIL Version 5 guidance work according to the article?

Q12
medium

Which official ITIL Strategy point most directly supports using operating models to reinforce what the strategy is trying to achieve?

Q13
hard

An organization is facing a situation where strategy and day-to-day operations are treated as unrelated layers of work. Which response is most aligned...

Q14
medium

Which official ITIL Strategy point most directly supports ensuring the operating model contributes to what customers and the organization actually val...

Q15
medium

Which official ITIL Strategy point most directly supports connecting high-level direction with everyday operating work?

Q16
medium

Which official ITIL Strategy point most directly supports supporting sustainable business outcomes through better interconnection?

Q17
hard

An organization is facing a situation where the operating model assumes services are isolated even though the business runs integrated digital product...

Q18
easy

According to the approved ITIL Strategy sources, what does the digital experience focus help teams gain when they design, deliver, and improve digital...

Q19
medium

Which official ITIL Strategy point most directly supports adapting operating guidance for integrated products and services?

Q20
easy

According to the approved ITIL Strategy sources, what does the new ITIL strengthen to support sustainable business outcomes?

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