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ITIL-Service-v5
Resilient and Adaptable Services
hard
Question 4 of 22

A manager treats resilience as a one-time project instead of an ongoing service quality concern. Which official ITIL Service framing best challenges that view?

AServices should be designed, delivered, and continually improved to stay resilient and high-performing
BResilience only matters in audits
CResilience belongs only to product teams
DResilience replaces service quality thinking

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