Certified System Administrator Questions and Answers

200 questions organized by topic with detailed explanations

ServiceNow

CSA

200 questions

6 topics

Updated May 2026

Platform Overview and Navigation

34 questions9 easy16 medium9 hard~17% of exam

A user wants to show additional columns only for their own view of a list. Which capability should they use?What is the primary purpose of the Application Navigator in ServiceNow?What happens when a user adds a module to Favorites in the Next Experience navigator?

Instance Configuration

36 questions9 easy18 medium9 hard~18% of exam

When should an administrator use a form template?Which statement about update sets is accurate?What is the purpose of a user record in ServiceNow?

Configuring Applications for Collaboration

40 questions12 easy18 medium10 hard~20% of exam

What is the purpose of tags on records in ServiceNow?A task form should show a related list of child tasks to help a team coordinate work. What platform element supports thi...Why might an administrator use a record template in task management?

Self-Service & Automation

42 questions12 easy19 medium11 hard~21% of exam

What is a subflow in Flow Designer?What is the role of an action in Flow Designer?What is the main advantage of using a variable set?

Database Management

28 questions7 easy15 medium6 hard~14% of exam

In ServiceNow what is a table?How do ACLs relate to tables and fields?Which statement about records and fields is correct?

Data Migration and Integration

20 questions3 easy14 medium3 hard~10% of exam

Why is coalesce important in a transform map?Which statement best describes CMDB in ServiceNow?What is an import set primarily used for in ServiceNow?

All Questions

#	Question	Topic	Difficulty
1	What is the purpose of tags on records in ServiceNow?	Configuring Applications for Collaboration	easy
2	A task form should show a related list of child tasks to help a team coordinate work. What platform ...	Configuring Applications for Collaboration	hard
3	Why might an administrator use a record template in task management?	Configuring Applications for Collaboration	medium
4	What is a subflow in Flow Designer?	Self-Service & Automation	medium
5	What is the role of an action in Flow Designer?	Self-Service & Automation	medium

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