Certified Implementation Specialist – Service Mapping Questions and Answers
200 questions organized by topic with detailed explanations
ServiceNow
CIS-SM
200 questions
6 topics
Updated May 2026Service Mapping Pattern Design
60 questions14 easy31 medium15 hard~30% of exam
Two child patterns share one parent, but one child must wait until the other has used the parent output. Which Trigger R...If a database category is excluded in the Discovery Configuration Console, what happens to related application discovery...A bank wants mapping to stop at an external payment gateway and not continue past that CI. Which configuration supports ...
Service Mapping Configuration
40 questions12 easy20 medium8 hard~20% of exam
The readiness checklist says bulk discovery cannot run. Which missing item is mandatory enough to cause that stop?Which host value should never be used for an entry point because discovery and mapping will not use it correctly?A customer has valid MID Servers but no recently discovered load balancers and no NetFlow setup. What does the readiness...
Discovery Configuration
30 questions8 easy14 medium8 hard~15% of exam
In Quick Discovery, you picked a MID Server that belongs to a load-balanced cluster. If that MID becomes unavailable mid...Which MID Server selection method is unavailable when a Discovery schedule includes IPv6 targets?Before Discovery falls back to default MID settings, what makes a MID Server a direct candidate for Auto-Select?
Event Management
20 questions4 easy12 medium4 hard~10% of exam
Configuration Management Database
30 questions7 easy14 medium9 hard~15% of exam
Which system property must be set to true to make Service Mapping use existing CMDB data for CMDB-based mapping?Before enabling CMDB-based mapping, which tables should already contain the needed data?CMDB-based mapping found the target process but could not identify the application. What is the documented next behavior...
Service Mapping Engagement Readiness
20 questions7 easy9 medium4 hard~10% of exam
Which role is intended to set up Service Mapping and maintain service instances?Every Linux web server in one environment uses the same credential. How should the credential be scoped according to the...Servers of the same CI type on the same network need different credentials. What should the implementation team configur...
All Questions
| # | Question | Topic | Difficulty |
|---|---|---|---|
| 1 | Which role is intended to set up Service Mapping and maintain service instances? | Service Mapping Engagement Readiness | easy |
| 2 | In Quick Discovery, you picked a MID Server that belongs to a load-balanced cluster. If that MID bec... | Discovery Configuration | medium |
| 3 | Two child patterns share one parent, but one child must wait until the other has used the parent out... | Service Mapping Pattern Design | hard |
| 4 | If a database category is excluded in the Discovery Configuration Console, what happens to related a... | Service Mapping Pattern Design | medium |
| 5 | A bank wants mapping to stop at an external payment gateway and not continue past that CI. Which con... | Service Mapping Pattern Design | easy |
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