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ServiceNow Fundamentals

Master the Now Platform from tables and ACLs to Flow Designer and update sets — the foundation for CSA, CAD, and CIS certifications.

Beginner0.9 hours8 lessons
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What You'll Learn

  • ✓Understand the Now Platform architecture and what makes ServiceNow different from traditional ITSM tools
  • ✓Navigate the instance data model: tables, records, fields, and the dictionary
  • ✓Configure user accounts, groups, roles, and Access Control Lists (ACLs)
  • ✓Build a service catalog with record producers and order guides
  • ✓Manage the ITSM modules: Incident, Problem, Change, and Knowledge
  • ✓Automate workflows with Flow Designer, actions, and subflows
  • ✓Use update sets to promote changes across instances safely
  • ✓Map your background to the right ServiceNow career path: admin, developer, or implementation specialist

Prerequisites

  • •Basic IT or service-desk familiarity helps but is not required
  • •A free ServiceNow Personal Developer Instance (PDI) is recommended for hands-on practice

Course Curriculum

Module 1: The Now Platform

  1. 01What Is ServiceNow and the Now Platform6 min
  2. 02Instance Architecture: Tables, Records, and the Dictionary7 min

Module 2: Platform Security and Access

  1. 01Users, Groups, Roles, and Access Control Lists7 min

Module 3: Service Delivery

  1. 01The Service Catalog and Request Fulfilment7 min
  2. 02ITSM Modules: Incident, Problem, Change, and Knowledge8 min

Module 4: Automation and Lifecycle

  1. 01Flow Designer and Workflow Automation7 min
  2. 02Update Sets and Application Lifecycle7 min

Module 5: Career

  1. 01ServiceNow Career Paths: Admin, Developer, Implementation6 min

Practice for the Real Exam

After completing this course, test yourself with exam-style practice questions.

Practice CSA QuestionsPractice CAD QuestionsPractice CIS ITSM QuestionsPractice CIS CSM Questions