A team uses a public LLM to summarize customer interview transcripts that include personally identifiable information (PII). What is the most appropriate first response from the PO?

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A. Stop using PII in the public tool and adopt a privacy-safe workflow such as anonymization or an approved enterprise tool. Sending PII into public AI tools risks data leakage and possibly violates privacy laws. The PO should switch to a privacy-safe workflow such as anonymization or an enterprise-approved tool. The other choices increase risk.

A team uses a public LLM to summarize customer interview transcripts that include personally identifiable information (PII). What is the most appropriate first response from the PO?

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