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ITIL-Strategy-v5
Strategy in Digital and AI-Driven Environments
hard
Question 5 of 24

An organization is facing a situation where leaders are treating strategy as if the environment were static even though work is shaped by AI and complexity. Which response is most aligned with the official ITIL Strategy guidance?

ADynamic, complex, and AI-enabled contexts
BOnly stable financial contexts
COnly procurement-led contexts
DOnly service desk contexts

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