A company outsources a major lifecycle activity and then discovers that the external team's decisions are hurting customer outcomes. Which official lesson is most relevant?

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B. Activities outside your organization still affect your success and must be understood. The product article says activities may happen outside your team or organization, but how they are performed still affects your success. The official guidance does not treat outside activities as irrelevant or delay their governance until after deployment.

A company outsources a major lifecycle activity and then discovers that the external team's decisions are hurting customer outcomes. Which official lesson is most relevant?

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