Which framework does the PeopleCert page say shapes experience across organizations, technology, suppliers, and processes?

Which of these is one of the Four Dimensions explicitly named on the PeopleCert page?...

A service feels confusing because the interface, data presentation, and system behavior are inconsis...

A team has the right tools, but poor role clarity and low psychological safety are damaging the expe...

A service experience breaks down because handoffs are opaque and work moves awkwardly across the cha...

An organization improves the interface but ignores supplier behavior and process friction, so the ex...