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ITIL-Experience-v5
Experience as Human Response
hard
Question 6 of 22

A cloud service is technically available, but users describe it as confusing and anxiety-inducing. Which official ITIL Experience idea best explains that situation?

AA system can be operational and still deliver an unacceptable experience
BOperational availability always guarantees positive experience
CExperience matters only after a formal complaint
DOnly outages count as experience moments

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