Skip to content
ITIL-Experience-v5
Digital Experience and Its Value
hard
Question 4 of 24

A digital product performs every required function, yet adoption stays low because people do not trust or enjoy using it. Which official ITIL Experience idea best explains the gap?

AExperience shapes adoption, loyalty, and measurable outcomes, not just functional success
BFunctionality alone is enough to secure adoption
CTrust is unrelated to digital experience
DOnly service-level reporting influences adoption

Educational Content — CertQnA practice questions are written against official exam objectives, covering the same domains tested on the real exam. All content is original and independent — not actual exam questions, not affiliated with any certification vendor. Learn more about our content policy

Discussion

Be the first to share your understanding of this concept

⚠️ Discussion is for concept clarification only. Do not share or request actual exam questions or answers.

Sign in to join the discussion