Certified Implementation Specialist - Software Asset Management Questions and Answers

200 questions organized by topic with detailed explanations

ServiceNow

CIS-SAM

200 questions

5 topics

Updated May 2026

Software Asset Core Overview and Fundamentals

28 questions8 easy12 medium8 hard~14% of exam

In Software Asset Workspace, which page is meant for expiring contracts and eligible entitlements?Which issue can Health Check identify in SAM?Which lifecycle source type best describes dates delivered directly by SAM content rather than estimated logic?

Data Integrity and Sources

56 questions16 easy28 medium12 hard~28% of exam

How often does Content Service provide content updates?Which component handles identification, reconciliation, and de-duplication for third-party discovery payloads?When will SAM deduplication mark only one install record as active among duplicates?

Software Compliance Management

60 questions16 easy28 medium16 hard~30% of exam

What is the default cadence for reconciliation in SAM?Which remediation action is used when more licenses are needed?For which product type is allocation not required?

Operational Integration

26 questions6 easy14 medium6 hard~13% of exam

If an entitlement supports both user and device allocations, which allocation is attempted first?Which function is used to create purchase orders and obtain items for software request fulfillment?When SAM allocates rights during request fulfillment, what entitlement order is used?

Extending SAM

30 questions6 easy18 medium6 hard~15% of exam

Where can Exclude from content service be set?Which Workspace view is used to inspect data stored in SAM Content Service?Which of these is included among Content Service data types?

All Questions

#	Question	Topic	Difficulty
1	What is the default cadence for reconciliation in SAM?	Software Compliance Management	easy
2	Where can Exclude from content service be set?	Extending SAM	medium
3	If an entitlement supports both user and device allocations, which allocation is attempted first?	Operational Integration	medium
4	Which remediation action is used when more licenses are needed?	Software Compliance Management	medium
5	For which product type is allocation not required?	Software Compliance Management	easy

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