A customer service agent handles long conversations and begins to miss key account details that were established early in the interaction. Which mitigation strategy most directly addresses the lost-in-the-middle effect?

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B. Place a persistent summary of critical account facts at the top of the context at the start of each new turn. Placing critical information at the beginning of the context ensures it is in the highest-attention zone. CCA-F guidance identifies three mitigation strategies for lost-in-the-middle: (1) persistent case facts at the top, (2) trim verbose outputs to reduce context size, and (3) summaries at the top. Option A reduces verbosity but doesn't reposition critical information. Option C expands capacity but doesn't solve the attention distribution problem. Option D wastes tokens without changing attention patterns.

A customer service agent handles long conversations and begins to miss key account details that were established early in the interaction. Which mitigation strategy most directly addresses the lost-in-the-middle effect?

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