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Incident Management & On-Call Engineering

Respond, resolve, and learn — build the systems and culture that keep production reliable.

Intermediate0.8 hours8 lessons
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What You'll Learn

  • ✓Define severity levels and incident classification criteria
  • ✓Design fair, sustainable on-call rotations with escalation policies
  • ✓Lead an incident response with a clear communication structure
  • ✓Write effective runbooks and playbooks that accelerate mitigation
  • ✓Facilitate blameless postmortems that generate lasting improvements
  • ✓Measure and act on error budgets within an SRE framework
  • ✓Configure PagerDuty and Opsgenie for real-world alerting
  • ✓Build an incident management culture — not just processes

Prerequisites

  • •Experience deploying and operating cloud services
  • •Familiarity with observability concepts (metrics, logs, traces)
  • •Basic understanding of SLIs, SLOs, and SLAs is helpful

Course Curriculum

Module 1: Foundations

  1. 01Incident Management Fundamentals5 min
  2. 02Severity Levels and Incident Classification5 min
  3. 03On-Call Design and Sustainable Rotations6 min

Module 2: Response

  1. 01The Incident Response Process7 min
  2. 02Runbooks, Playbooks, and Decision Trees6 min

Module 3: Learning and Improvement

  1. 01Postmortems and Blameless Culture7 min
  2. 02Tooling: PagerDuty, Opsgenie, and Statuspage6 min
  3. 03SRE, Error Budgets, and Reliability Engineering7 min

Practice for the Real Exam

After completing this course, test yourself with exam-style practice questions.

Practice ITIL 4 FOUNDATION QuestionsPractice GOOGLE CLOUD PROFESSIONAL DEVOPS ENGINEER Questions